The client is obligated to pay for the services provided by Central Lab LLC according to the terms specified in the price quotation or the approved contract.
Payment is made in advance
Deferred payment is granted according to contracts signed with senior management.
Invoices are issued after the tests are completed or as per the contractual agreement.
Final reports will not be issued until the prepayment terms are met.
In case of delayed payment, Central Lab reserves the right to suspend reports or temporarily halt services until outstanding dues are settled.
Cancellation Policy
The customer has the right to cancel the service provided that a cancellation request is submitted in writing before the commencement of any inspection work or field visits.
If canceled before work begins, the order will be canceled. Any refund is subject to the approved refund policy.
In case of cancellation after work has started, or after samples have been received or a field visit has been conducted.
If the service cannot be provided due to the client's unavailability of the site or samples, the laboratory is entitled to charge the actual costs incurred.
Central Lab reserves the right to cancel or reschedule services in cases of force majeure or emergency operational circumstances, in coordination with the client and in accordance with the approved financial regulations.